1. Purpose
The purpose of this refund policy of vinanalyser.com is to define the conditions under which customers may obtain a refund of their payments. It applies to all the services offered on the site, namely:
- the 2-day trial period at the price of 3.99€ ;
- the renewable monthly subscription at the price of 49.99€ per 30-day period.
2. Right of withdrawal
In accordance with articles L221-18 et seq. of the Consumer Code, the customer has a period of 14 days from the date of subscription to exercise their right of withdrawal, without having to provide a reason.
This right of withdrawal applies to all payments made, including the trial period fees and the subscription monthly installments.
3. Eligibility for a refund
A refund may be granted in the following cases:
- Trial period (3.99€ ): refundable upon request made within 14 days following the payment.
- Monthly subscription (49.99€ ): each monthly installment is refundable upon request made within 14 days following the debit date of the installment concerned.
- Beyond 14 days: no refund may be granted for a payment whose execution date is more than 14 days ago.
4. Refund request process
To make a refund request, the customer must follow the steps below:
- Contact customer service via the contact form available on vinanalyser.com, specifying the purpose of the request.
- Customer service will acknowledge receipt of the request and may, where applicable, request additional information (email address associated with the account, date of the payment concerned).
- Once the request has been validated, the refund will be processed under the conditions described below.
5. Refund period
Once the refund request has been approved, the refund will be carried out within a maximum period of 14 business days.
6. Refund method
The refund will be made using the same payment method as the one used for the initial transaction, unless the customer expressly agrees to another refund method.
7. Subscription cancellation
The customer may cancel their subscription at any time from their personal space or by contacting customer service. The cancellation takes effect at the end of the current period already paid for. No additional debit will be made after cancellation.
8. Modification of the policy
vinanalyser.com reserves the right to modify this refund policy at any time. Any modification will be published on the site and will take effect as of its date of publication. Refund requests in progress will be processed according to the policy applicable on the date of the payment concerned.
9. Contact
For any question relating to this refund policy, the customer may contact customer service via the contact form available on vinanalyser.com.
Last updated: March 2026